Yes, the LapTrophy app is free and can be downloaded from the App Store and Google Play Store. You have access to many features for free, but to enjoy advanced features such as intermediate times and passage speeds, you can become a Club Member.

You can share the tracks you have created with your friends. To do this, go to the track page and click on the 'Share' button. The app will then prompt you to send a link to access the track.

The app is compatible with external receivers.
- For iOS, you can use any MFi (Made For iPhone) compatible external receiver, and the app will automatically support it.
- For Android, it is often necessary to use a third-party application that allows all installed applications to use the data from the external receiver instead of the internal GPS. We recommend the Garmin GLO 2 external Bluetooth receiver, which offers optimal trajectory quality and a minimum position update frequency of 4 Hz.

The '!' symbol indicates that the time could not be measured. This occurs when the GPS reception quality is not sufficient to detect the passage from one sector to another.

The quality of the GPS signal depends on the receiver, weather, and environment. Here are some tips to improve GPS signal reception:
- Wait for the GPS signal indicator to turn solid green before heading onto the track. The longer you wait, the more satellites the receiver will lock onto, and the more stable and accurate your position will be.
- Position the phone on a fixed part of the vehicle (for example, do not attach it to the steering wheel).
- Ensure that the phone has a clear view of the sky throughout the session (under the windshield, on the handlebars, etc.).

To improve the accuracy of your trajectory, you can use external GPS receivers. These receivers enhance GPS accuracy and increase the position update frequency. We recommend, for example, the Garmin GLO 2 external Bluetooth receiver.

You can lock the screen orientation during a session recording. To do this, go to your profile and open the settings to enable this option.

Currently, it is not possible to import data into the application. However, you can export your own data recorded with the application.

Activating the subscription in the application is linked to your Apple or Google Play account. Make sure you are logged in to the account that subscribed to the membership. If the problem persists, go back to the registration screen in the application and press 'Already a member? Restore' to request unlocking of the features.

This may be due to several reasons:
- Poor GPS reception quality resulting in off-track trajectories. Refer to our recommendations to improve reception quality.
- Poor positioning of the start/finish line and/or sectors. In this case, edit your session and assign it a new corrected custom circuit. You can also invalidate certain laps of a session to exclude them from the statistics by holding down the lap to be invalidated for a few seconds.

If the circuit you are looking for is not listed, you have two options:
- Create a new custom circuit from the application to use and share with your friends.
- Send us a request to add it using our contact form on the website.

To transfer your account and data to a new phone, use the data migration tools provided by Apple or Google Play. These tools allow you to back up and then restore application data on your new phone. You will find your username and sessions in the application. Don't forget to restore your privileges if you are a Club Member.

Currently, it is not possible to use your LapTrophy account on multiple devices. We are working on this feature for a future update!

The times displayed in the leaderboards are subject to certain conditions. If you think your time should appear, share your session with us so we can analyze the data.

According to user feedback, LapTrophy offers accuracy comparable to other timing systems (Starlane, Alfano, transponders, etc.), with differences of less than 0.1 second. For best results, make sure you receive a good quality GPS signal.

Subscriptions and transactions are managed by Apple/Google Play and we cannot directly intervene for refunds. However, you can request a refund under certain conditions from your Apple or Google Play account. For more information, see the following links:
- Requesting a refund for apps or content purchased from Apple
- Requesting a refund for a purchase made on Google Play

You can cancel your subscription at any time, either from the app or from your Apple / Google Play account.
- In the app: go to your profile, access the Club Member area, then click on your current subscription and choose to modify or cancel it.
- From your Apple account: How to cancel an Apple subscription
- From your Google Play account: How to cancel, suspend or modify a subscription on Google Play